Last updated 16 January 2025
1. CORE PRIVACY PRINCIPLE
Docura is a local-first application.Your documents, indexes, stored facts, and queries are processed and stored entirely on your local device.
We do not upload, store, or analyse your documents or AI queries.
We do not train AI models on your data.
Your interaction with Docura occurs without your data ever leaving your device.
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
We may collect limited personal information when you:
• subscribe to a paid plan,
• manage your subscription,
• request support,
• verify access via email.
This may include:
• email address,
• billing-related identifiers (e.g. Stripe customer ID),
• subscription status and plan type.
We do not collect document contents, prompts, AI outputs, or stored facts.
2.2 Automatically Collected Information (Website Only)
When you visit our website, standard web data may be collected, such as:
• IP address,
• browser type,
• device type,
• pages visited.
This information is used for basic site operation and analytics and is not linked to your local Docura data.
3. BILLING AND PAYMENTS
Payments and subscriptions are handled by Stripe, our third-party payment processor.
We do not store your credit card or payment details.
Stripe processes payments in accordance with its own Privacy Policy.
Stripe may collect:
• billing name,
• payment method details,
• transaction history.
Docura will direct users to Stripe’s secure customer portal to manage a subscription.
4. EMAIL COMMUNICATIONS
We send emails only for essential purposes, such as:
• subscription management,
• payment notifications,
• one-time access or verification codes,
• support responses.
Transactional emails are delivered via trusted third-party providers.
We do not send marketing emails without your consent.
5. AI MODELS AND DATA PROCESSING
Docura uses local AI models managed via Ollama.
Models run on your own device.
Docura does not receive or store AI prompts or responses.
Model behaviour and licensing are governed by Ollama and model authors.
You are responsible for ensuring compliance with any applicable model licences.
6. DATA STORAGE AND SECURITY
Because Docura operates locally:
• your documents and indexes are stored on your own computer,
• security depends on your local environment.
You are responsible for:
• device security,
• backups,
• access control.
Docura cannot protect against:
• malware,
• device theft,
• shared user accounts,
• hardware failure.
7. DATA RETENTION
We retain personal information only as long as necessary to:
• operate subscriptions,
• comply with legal and accounting requirements,
• provide support.
You may cancel your subscription at any time. Billing records may be retained where legally required.
8. SHARING OF INFORMATION
We do not sell, rent, or trade your personal information, including your email address.
We may share limited data only with:
• payment processors (Stripe),
• email delivery providers (for transactional emails),
• service providers required to operate Docura.
All third parties are required to protect your data appropriately.
9. YOUR RIGHTS
Depending on your location, you may have the right to:
• access personal information we hold about you,
• request correction or deletion,
• object to certain processing.
To exercise these rights, contact us at support@docuraai.com.
10. CHILDREN'S PRIVACY
Docura is not intended for use by children under 18.
We do not knowingly collect personal information from children.
11. INTERNATIONAL USERS
Docura is operated from Australia.
If you access Docura from outside Australia, your information may be processed in jurisdictions with different data protection laws.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
Updates will be posted on our website with a revised “Last updated” date.
Continued use of Docura constitutes acceptance of the updated policy.
13. CONTACT
If you have questions or concerns about privacy, contact us at support@docuraai.com
