Last updated 16 January 2025
These Terms of Use (“Terms”) govern your access to and use of the Docura website, applications, and related
services (collectively, “Docura”, “we”, “us”, or “our”). By accessing or using Docura, you agree to these Terms.
If you do not agree, you must not use Docura.
1. OVERVIEW OF DOCURA
Docura is a local-first desktop application that helps users organise, index, and query their own documents using locally run AI models.
All documents, indexes, and user-stored data are processed and stored locally on your device.
Docura does not upload your documents, queries, or stored facts to our servers.
Certain services (such as AI model downloads and software updates) require an internet connection.
2. ELIGIBILITY AND ACCOUNTS
You must be at least 18 years old to use Docura.
Docura does not require you to create a traditional user account to browse the website.
Certain features, including subscriptions, licensing, and billing management, may require verification via email.
You are responsible for ensuring that the email address you provide is accurate and accessible.
3. SUBSCRIPTIONS AND BILLING
3.1 Plans
Docura offers subscription plans (such as Pro and Business) that provide access to paid features.
Pricing, billing frequency, and plan details are displayed on our website and may change from time to time.
3.2 Payments
Payments are processed by Stripe, a third-party payment provider. We do not store your payment details.
By subscribing, you authorise Stripe to charge your selected payment method in accordance with your chosen plan.
3.3 Managing Your Subscription
You may update your plan, payment method, or cancel your subscription using Docura’s subscription management flow, which provides secure access to Stripe’s customer portal.
3.4 Failed Payments
If a payment fails, Stripe may retry the charge according to its retry policy. If payment cannot be collected, your subscription may be cancelled.
3.5 Refunds
Except where required by law, subscription fees are non-refundable.
4. USE OF AI MODELS
Docura integrates with locally run AI models provided via Ollama.
AI models are not bundled with Docura.
Models are downloaded and managed under the licensing terms set by Ollama and the respective model authors.
Docura does not control, modify, or redistribute AI models. AI-generated outputs are probabilistic and may be inaccurate, incomplete, or misleading.
You are solely responsible for reviewing and verifying any outputs before relying on them.
Docura does not provide legal, financial, medical, safety, or professional advice.
5. DATA PRIVACY AND LOCAL STORAGE
Docura is designed to operate entirely on your local device.
We do not access, collect, or store your documents, indexes, stored facts, or queries.
All processing occurs locally.
You are responsible for:
• securing your device,
• maintaining backups,
• managing access permissions.
Docura cannot protect against local risks such as malware, hardware failure, or unauthorised physical access.
For details on how we handle limited website and billing data, see our Privacy Policy.
6. ACCEPTABLE USE
You agree not to use Docura to:
• violate any applicable laws or regulations,
• infringe intellectual property rights,
• distribute malware or harmful content,
• attempt to bypass licensing or security mechanisms, or
• attempt to reverse engineer, decompile, or extract source code from Docura.
We reserve the right to suspend or terminate access if these Terms are violated.
7. INTELLECTUAL PROPERTY
Docura, including its software, branding, website content, and documentation, is owned by us and protected by intellectual property laws.
You are granted a limited, non-exclusive, non-transferable right to use Docura in accordance with these Terms.
You retain full ownership of your documents and data.
8. DISCLAIMERS
Docura is provided “as is” and “as available”.
To the maximum extent permitted by law:
• We make no warranties regarding accuracy, reliability, or fitness for a particular purpose.
• We are not liable for any indirect, incidental, or consequential damages arising from your use of Docura.
9. LIMITATION OF LIABILITY
Our total liability for any claim relating to Docura will not exceed the amount you paid to us in the 12 months preceding the claim.
Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
10. TERMINATION
You may stop using Docura at any time.
We may suspend or terminate access to paid features if:
• payments fail,
• a dispute or chargeback is raised,
• these Terms are breached.
Termination does not affect your responsibility to pay outstanding amounts.
11. ACCOUNT ACCESS, EMAIL ADDRESS & RECOVERY
Docura does not require a traditional username/password account; access is tied to an email address.
This email address is used for authentication, licence verification, billing access, and account-related communications.
11.1 Managing Your Account
Most account management actions — including licence status, device management, and billing —
are performed within the Docura application or via secure self-service workflows provided by Docura.
Some account details (including email address changes) may only be managed within the application itself.
11.2 Changing Your Email Address
For security reasons, Docura does not allow email address changes through public support requests.
If you wish to change the email address associated with your account, you must follow the supported in-app process (where available).
We may require verification before any change is applied.
11.3 Account Recovery
If you lose access to:
• the email address associated with your Docura account, and
• access to the Docura application itself,
you may request account recovery by contacting Docura support.
Account recovery is not automatic and is subject to identity verification.
To protect user accounts, Docura may require information such as:
• the original account email address
• subscription plan details
• subscription date
• partial billing or payment information
Docura reserves the right to refuse recovery requests that cannot be adequately verified.
11.4 Support Limitations
Docura cannot bypass security controls, disclose account details, or modify account ownership without sufficient verification.
This policy exists to protect users against unauthorised access, fraud, and account takeover.
Users are responsible for maintaining access to their email address and securing their local device.
12. CHANGES TO THESE TERMS
We may update these Terms from time to time. Changes will be posted on our website with an updated “Last updated” date.
Your continued use of Docura constitutes acceptance of the updated Terms.
13. GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of law principles.
14. CONTACT
If you have questions about these Terms, contact us at support@docuraai.com
